It’s an open secret.
It’s hard to hold on to employees.
In 2016, employee turnover at dealerships in the United States increased by 3% — from 40% to 43%.1
That means in a single calendar year,
nearly one out of every two employees left dealerships for greener pastures.
most GMs don’t realize how bad the turnover problem really is.
According to the 2016 NADA Workforce Study,
DPOs and general managers reported an average dealership turnover rate of 22%.2
So, as a GM, you may not even realize the full effect that heavy turnover is having on your dealership.
And we all know that to have a better-running dealership, we need to hire — and retain — the best talent.
Especially millennial talent…
Many of whom are
And retaining good talent is even harder.
Think the most important trait in a candidate is familiarity with their DMS.
So, they keep looking for the
same old candidates…
same old skills…
that they think are mandatory…
But, by keeping their talent search so narrow,
Dealers miss out on the opportunity to hire great talent, with equally important skills:
…and of course, a strong work ethic.
by missing out on bringing in people with these valuable skills, in favor of those who simply have DMS knowledge…
on the opportunity to hire people with valuable skills
who are a good fit for the position
and the company culture.
People who will be worth the investment in onboarding and training…
Because they will be more likely to stay.
“The difference between a mediocre dealership and a great dealership is the strength of its people.”
— Adam Robinson, CEO, Hireology3