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Get the latest updates from Cox Automotive including the Retail Solutions COVID-19 Assistance Program for April and May.   LEARN MORE

You can be more efficient, virtually...
here are a few tips to guide you.

Remote Working Tips Keep your F&I Process Moving Forward Best Practices & Online Webinars
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Additional Remote Working Tips for the Sales and F&I Office
 Use encrypted Wi-Fi connections when working remotely.
 
Tip: Read the FTC article about securing your wireless network.
 Work with your DIO (Dealer Information Officer) and IT staff to ensure secure access to Dealertrack.com.
 Get remote access to Dealertrack.com and handle IP restrictions.
 Trouble logging in? Login assistance.
 Consider using video chat with standard communication methods to keep customers engaged and updated on changes in sales or service hours.
 
Tip: Follow FTC advertising and messaging guidelines to help ensure you’re in compliance.
 In locations where permitted by federal, state and local COVID-19 ordinances, consider offering at-home test drive service. Follow KBB sanitization procedures for cleaning high-touch areas of the vehicle and communicate your sanitizing procedures to customers.
 
Tip: While you’re at their house, you can take a look at their trade-in.
Keep your F&I process moving forward, virtually
 Online Credit Application
 Ensure your website is Digital Retailing optimized so your customers can fill out and submit a secure online credit application. If you don’t have this capability, call your rep today.
 
Tip: When you receive this lead, you can easily pre-fill a deal jacket in Dealertrack.com.
 Credit Application and Credit Bureau
 You can login to Dealertrack.com from anywhere to pull credit bureaus and build, submit and receive decisions on your credit applications. Click here to see how.
 Payoff and Title Release
 From anywhere, you can obtain accurate payoff quotes and speed your title release process with Accelerated Title.
 
Tip: Simply login to dealertrack.com to complete your payoff and title release processes.
 Want your titles released faster? Contact us today.
 Desking the Deal
 Schedule a short meeting by phone or video chat to desk the deal and begin the negotiating process.
 
Tip: Use Dealertrack’s award-winning Desking solution to leverage guaranteed data on lender programs. Get started now.
 F&I Menu Selling
 If you have the ability, send your F&I Menu presentation to your customer’s mobile device.
 
Tip: Use Darwin Automotive’s Menu to do this and much more. Call your F&I rep today to discuss.
 F&I Compliance
 Avoid coronavirus scams and continue to verify customer identities and maintain deal compliance.
 
Tip: Dealertrack Compliance has integrated checkpoints to help verify customer identity and help protect your deals. Get started now.
 Digital Contracting with assisted Remote Signing
 Capture customer signatures and submit contracts to your lender - digitally.
 
Tip: Use Digital Contracting on Dealertrack uniFI® to:
•Review and sign contracts remotely with your customers
•Create and submit the contract package digitally to your lender.
Speak to a contracting expert to discuss your options.
 If customers come into the store to sign contracts, properly disinfect all devices before and after signing using a CDC-approved cleaner recommended as safe by the device manufacturer.
 Vehicle Delivery
 In locations where permitted by federal, state and local COVID-19 ordinances, consider offering at-home delivery. Relieve customer concerns by cleaning high-touch areas of the vehicle and communicate your sanitizing procedures to customers.

Get best practices and attend an upcoming webinar